Contact
If you have any questions about products, your order or an issue, don't hesitate to get in touch. We'll be happy to help!
You can also check our FAQ below.
CONTACT
Email: info@cameraks.com
Any questions about the ordering process, delivery or products?
You can check the FAQ to quickly resolve any questions.
If you can't find the answer, you can contact Cameraks through the Contact form or by emailing info@cameraks.com to get help from our support team.
Need more information about a product or can't find what you're looking for?
Get in touch and we'll answer your questions about supplies. We'll give you detailed information about any product and advise you on the best options for your needs.
FAQ
How can I get my invoice?
You'll receive your invoice by email in PDF format as soon as your order is completed. Plus, by creating an account you'll have access to all your invoices, ready to download.
What's the delivery time?
Barcelona city: 24h
Catalunya: 24/48h
Spain (mainland): 48/72h
Spain (islands): 72/96h
Other destinations: to be confirmed
All delivery times are in working days from order confirmation.
How do I create an account?
To create an account, click on « Account Details » in the main menu, then enter your email address under «Register».
A password will be sent to your email address.
What's the account for?
You just need to enter your details under "create user account" and you'll have quick access to all your downloadable invoices, order reminders and favourite addresses, as well as payment methods. It's a fast way to repeat orders and keep your invoices to hand.
How much does delivery cost?
Barcelona ciutat: 3€
Rest of Catalunya: 5€
Spain (mainland): 8€
Illes Balears: 11€
Islas Canarias: 15€
Do you offer customer support?
Of course. If you have any questions, send an email to info@cameraks.com with your phone number and we'll get in touch with you.
What if my product arrives damaged in transit?
Get in touch with us as soon as you see the product. You have 24h from receiving the goods to report the incident.
How can I return a product?
If you want to return a product, just get in touch with us at info@cameraks.com. You have 14 working days from receiving the goods to arrange this. Return shipping costs are paid by the customer, except in cases of an incorrect order or a faulty product.
Can I get a refund?
Yes, provided the return deadlines have been met (14 working days). Once the product arrives at our premises and has been checked, Cameraks will have 72h to process the refund by bank transfer.